Reception center

At the reception center, our operations are based on Setlementti Puijola’s values ​​of equality, justice and locality. We already employ around 50 reception center employees.

The Kuopio reception center operated by Puijola started as a result of the Ukrainian war in April 2022, and expanded to Iisalmi in November of the same year. Puijola also responded to the call of the Finnish Immigration Service in 2015–2020 by running the Tarina reception center.

The reception center is open from Monday to Thursday from 10 am to 3 pm and on Fridays from 10 am to 2 pm in address Haapaniemenkatu 13, Kuopio.


Those applying for international protection and receiving temporary protection are accommodated in the reception centre. The reception center can operate as an institutional or apartment-style center.

The reception centers in Kuopio and Iisalmi are apartment-based reception centers. Hannu Tourunen, deputy director of the reception center is responsible for housing matters at 044 4936586,

Read more about housing

Social services

The reception center’s social services are aimed at those seeking international protection, those receiving temporary protection and victims of human trafficking who do not have a place of residence in Finland. Social workers and social counselors work in social services.

The emergency telephone number for social services is 044 706 1268 and it is available on Mondays, Tuesdays, Thursdays and Fridays from 10 am to 11 am in matters related to social services.

Read more about social services

Health services

The reception center has its own medical team, which organizes and provides healthcare services for the clients registered in the reception centre. The team is responsible for all health-related issues of asylum seekers and clients receiving temporary protection, so our clients are clients of all ages from different cultural backgrounds.

The customer phone number for health services is 044 706 1268. Calling hours for nurses are open on Mondays, Tuesdays, Thursdays and Fridays from 9 am to 11 am. On the phone, the nurse assesses the need for treatment and arranges the necessary follow-up care.

Read more about health services


A person applying for temporary protection has the right to work as soon as he has submitted an application to the police or border authority. Applications are processed by the Finnish Immigration Service.

The asylum seeker is allowed to work three or six months after he submitted the asylum application.

Read more about employment


Reception allowance

If you are an Asylum seeker or have applied for or been granted temporary protection, you may get reception allowance. Reception allowance is money intended for the immediate basic needs of you and your family. You can be granted reception allowance if you or your family members do not have enough income and funds to cover your immediate basic needs, such as food and clothing.

Read more about reception allowance


The reception center does safe, equal, customer-oriented, humane and integrating reception center work in a high-quality, professional and cost-effective manner. The operation is flexible and responsive to rapidly changing situations and is being actively developed. Our operations are based on the values ​​of Kuopio Setlementti Puijola, which you can read more about below.

Read more about our values

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